Have a personal or library account? Click to login
How to Choose Your Next Top Salesperson: Multiple-Criteria Approach Cover

How to Choose Your Next Top Salesperson: Multiple-Criteria Approach

Open Access
|May 2017

References

  1. 1. Babic, Z. (2011). Models and methods of business decision-making, Split, University of Split, Faculty of Economics. (on Croatian)
  2. 2. Bayazit, O. (2005), “Use of AHP in decision-making for flexible manufacturing systems”, Journal of Manufacturing Technology Management, Vol.16 No. 7, pp. 808-819.10.1108/17410380510626204
  3. 3. Belludi, N. (2008), “Albert Mehrabian’s 7-38-55 rule of personal communication”, available at: http://www.rightattitudes.com/2008/10/04/7-38-55-rule-personalcommunication (20 September 2016)
  4. 4. Choi, Y., Huang, Y., Sternquist, B. (2015), “The effects of the salesperson’s characteristics on buyer-seller relationships”, Journal of Business & Industrial Marketing, Vol. 30 No. 5, pp. 616-625.10.1108/JBIM-03-2012-0037
  5. 5. Cvetkoska, V. (2013), “Methods and models of multi-criteria decision making in management: An empirical study on evaluation of the efficiency of certain organizational units in the Republic of Macedonia”, Ph.D. dissertation, Ss. Cyril and Methodius University in Skopje, Faculty of Economics-Skopje. (on Macedonian)
  6. 6. Cvetkoska, V., Begicevic-Redzep, N. (2016), “Applying the analytic hierarchy process to rank city-branches”, in Book of Proceedings of the XV International Symposium SYMORG2016, 10-13 June, 2016, Zlatibor, Serbia, University of Belgrade, Faculty of Organizational Sciences, Belgrade, pp. 241-252.
  7. 7. Cvetkoska, V., Danilov, M. (2014), “Candidates’ ranking for the project manager job position: Absolute measurement”, in Book of Proceedings of the International May Conference on Strategic Management - IMKSM2014, 23-25 May, 2014, Bor, Serbia, University of Belgrade, Technical Faculty in Bor, Management Department, Bor, pp. 68-76.
  8. 8. Greenberg, H., Weinstein, H., Sweeney, P. (2001). How to hire & develop your next top performer: The five qualities that make salespeople great, New York, McGraw-Hill.
  9. 9. Kurlan, D. (2009). The modern science of salesperson selection. Westborough, A White Paper, Objective Management Group.
  10. 10. Loveland, J. M., Lounsbury, J. W., Park, S. H., Jackson, D. W. (2015), “Are salespeolple born or made? Biology, personality, and the career satisfaction of salespeople”, Journal of Business & Industrial Marketing, Vol. 30 No. 2, pp. 233-240.10.1108/JBIM-12-2012-0257
  11. 11. Mardani, A., Jusoh, A., Nor, K. MD., Khalifah, Z., Zakwan, N., Valipour, A. (2015), “Multiple criteria decision-making techniques and their applications - a review of the literature from 2000 to 2014”, Economic Research-Ekonomska Istrazivanja, Vol. 28 No. 1, pp. 516-571.10.1080/1331677X.2015.1075139
  12. 12. Mayer, D., Greenberg, H. M. (1964), “What makes an good salesman?”, Harvard Business Review, No. 64411, pp. 119-125.
  13. 13. Miller, G. A. (1956), “The magical number seven, plus or minus two: Some limits on our capacity for processing information”, The Psychological Review, Vol. 63 No. 2, pp. 81-97.10.1037/h0043158
  14. 14. Republic of Macedonia State Statistical Office (2013), National Classification of Activities-NKD Rev. 2, available at: http://www.stat.gov.mk/KlasifikaciiNomenklaturi/NKDRev2.zip (30 April 2016).
  15. 15. Saaty, T. L. (1977), “A scaling method for priorities in hierarchical structures”, Journal of Mathematical Psychology, Vol. 15 No. 3, pp. 234-281.10.1016/0022-2496(77)90033-5
  16. 16. Saaty, T. L. (1980). Multicriteria decision making: The analytic hierarchy process, Pittsburgh, RWS Publications.
  17. 17. Saaty, T. L. (1990), “How to make a decision: The analytic hierarchy process”, European Journal of Operational Research, Vol. 48 No. 1, pp. 9-26.10.1016/0377-2217(90)90057-I
  18. 18. Saaty, T. L. (2005). Theory and applications of the analytic hierarchy process: Decision making with benefits, opportunities, costs, and risks, Pittsburgh, RWS Publications.
  19. 19. Saaty, T. L., Vargas, L. G. (1991). The logic of priorities, Vol. IIII, Pittsburgh, RWS Publications.
  20. 20. Saaty, T. L., Vargas, L. G. (1994). Decision making in economic, political, social, and technological environments with the AHP, Vol. VII, Pittsburgh, RWS Publications.
  21. 21. Saaty, T. L., Vargas, L. G. (2012), “Models, methods, concepts and applications of the analytic hierarchy process”, New York, Springer Science + Business Media.10.1007/978-1-4614-3597-6
  22. 22. Saaty, T. L. (2006). Creative thinking, problem solving & decision making, Pittsburgh, RWS Publications.
  23. 23. Yakasai, A. M., Jan, M. T. (2015), “The impact of big five personality traits on salespeople’s performance: Exploring the moderating role of culture”, Kuwait Chapter of Arabian Journal of Business and Management Review, Vol. 4 No. 5, pp. 11-26.10.12816/0018960
DOI: https://doi.org/10.1515/bsrj-2017-0008 | Journal eISSN: 1847-9375 | Journal ISSN: 1847-8344
Language: English
Page range: 92 - 112
Submitted on: Nov 9, 2016
Accepted on: Feb 4, 2017
Published on: May 18, 2017
Published by: IRENET - Society for Advancing Innovation and Research in Economy
In partnership with: Paradigm Publishing Services
Publication frequency: 2 issues per year

© 2017 Violeta Cvetkoska, Filip Iliev, published by IRENET - Society for Advancing Innovation and Research in Economy
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.