Abstract
It is known that for the scientific substantiation of quality management have been applied models that pertain to mathematical statistics, the probability theory, the information theory, fuzzy systems, graphic methods, time series, and algebraic and numerical methods.
The models are designed to identify certain flaws and to prevent failures, but also to develop goals based on the implementation of the proposed solutions.
The models are recommendations for the identification of opportunities to improve the quality management of human resource training and to make changes in the attitudes and actions performed by the management of organizations.
This paper sets forth a new result that use the concept of global indicator.