Table 1
Competencies needed to lead in health care
|
Competency |
Component skills |
|---|---|
|
Emotional intelligence |
Self-awareness and regulation of emotions, self-motivation, awareness of others’ emotional states, and proficiency in managing relationships [27] |
|
Professionalism |
How we conduct ourselves as caregivers in our interactions with patients and society |
|
Change management |
Knowledge of change models, personal change readiness and avidity, timeliness of meeting deadlines |
|
Communication |
Teambuilding, active listening skills, negotiation, conflict resolution, giving feedback, awareness of Clinic resources, skills for interacting with the media |
|
Commitment to lifelong learning |
Openness to learning and trying new ideas and practices |
|
Commitment to deliver observable results |
Actively engaging in the planning, discussion and implementation phases of the project |
|
Finance |
Implementing a strategic plan, overall competence, reading a financial statement, developing a business plan, managing a budget, knowledge of reimbursement and insurance, creatively managing resources and people |
|
Regulatory environment |
Knowledge of resources for quality improvement, knowledge of JCAHO, CMS, etc., regulations as pertains to the individual’s area |
|
Marketing |
Awareness of marketing resources, ability to develop a marketing plan |
|
Recruiting and hiring |
Awareness of resources for recruiting and hiring, sensitivity and attention to diversity and legal issues, identifying talent |
|
Awareness of technology |
Awareness of leaders and resources (‘how things get done’), openness to learning new technologies and implementing new techniques in the workplace |
|
Process assessment and management |
Knowledge of resources for process improvement, knowledge of process improvement strategies |
|
Philanthropy and development |
Knowledge of resources for philanthropy and development, develop skills to solicit and cultivate potential donors |
|
Medicolegal issues |
Awareness of Clinic legal issues, knowledge of strategies to avoid medical malpractice, skill to manage a malpractice claim |
|
Managing physicians |
Ability to recognize the physician in trouble, ability to manage the impaired physician and to motivate physicians |
|
Clinic awareness |
Knowledge of Clinic leadership structures, knowledge of success metrics, informed about community service and volunteerism opportunities, knowledge of privileging issues and Clinic bylaws, personal collegiality |
After [2], with permission