Defining Service Quality Attributes at Different Levels of Operation in Higher Education Institutions: How Could the Service Quality Perceptions of Students Contribute to a Better Understanding of Improvement Directions?
Surman, Vivien, Tóth, Zsuzsanna Eszter, Danó, Györgyi
Investigating Service Quality Issues in Higher Educational Context
Surman, Vivien, Tóth, Zsuzsanna Eszter