Motivations for Coopetition Strategies between Banks and Fintechs
Fonseca, Cristina, Meneses, Raquel
The Influence of Culture in Customers’ Expectations about the Hotel Service in Latin Countries with Different Human Development Levels
Franco, Mara, Meneses, Raquel
A new scale to measure customer’s expectations about service dimensions: Application to the hotel service
Franco, Mara, Meneses, Raquel