Social Carrying Capacity in Island Destinations: Interpreting Visitors’ Opinions in Madeira Island
Mota, Luís, Franco, Mara, Santos, Rossana
A new scale to measure customer’s expectations about service dimensions: Application to the hotel service
Franco, Mara, Meneses, Raquel
Reopening for Business Post-COVID-19: Augmented Reality as a Strategy for Attracting Visitors to a Tourist Destination
Franco, Mara, Mota, Luis
The Influence of Culture in Customers’ Expectations about the Hotel Service in Latin Countries with Different Human Development Levels
Franco, Mara, Meneses, Raquel