Comparative Analysis of Results of Online and Offline Customer Satisfaction & Loyalty Surveys in Banking Services in Montenegro
Jovović, Milorad, Femić-Radosavović, Bojana, Lipovina-Božović, Milena
Loyalty, Investment Model and New Media - A Correlation Study in Banking Services in Montenegro
Femić-Radosavović, Bojana, Jovović, Milorad