Implementación de Calidad de Servicio basado en ISO/IEC 20000

Una Guía de Gestión

Publisher:IT Governance Publishing Ltd.

By: Michael Kunas

Paid access

|Jul 2012

E-Book €28.95Institutions €121.95

Implementing Service Quality based on ISO/IEC 20000 gives a clear and detailed breakdown of the explanations of the individual processes outlined in 2011 edition of the ISO 20000 Standard. It explains step-by step how to carry out a successful implementation.

PDF ISBN: 978-1-84928-354-0

Publisher: IT Governance Publishing Ltd.

Publication date: 2012

Language: Spanish

Pages: 105

Keywords:

iso 20000,

itsm,

itil,

it service management,

iso20000

Related subjects: