The Salesforce Business Analyst Handbook

Table of Contents

1. Identifying Requirements
2. Elicitation and Document Requirements
3. Prioritizing Requirements
4. Process Flows - "As-is" versus "To-be"
5. Business Requirements Document
6. Solution Design and Functional Document
7. Demonstrate Functionality Using Prototypes
8. Exploring Conference Room Pilots
9. Technical and Quality Testing
10. Requirements Traceability Matrix
11. User Acceptance Testing
12. Communication and Knowledge Management
13. End User Training
14. Post Go-Live Support / User Forums