Salesforce B2C Solution Architect's Handbook

Table of Contents

1. De-Mystifying Salesforce
2. Supporting Your Customers with Service Cloud
3. Direct-to-Consumer Selling with B2C Commerce
4. Engaging Customers with Marketing Cloud
5. Know Your Customer with Data Cloud (DC)
6. Salesforce Ecosystem – Building a Complete Solution
7. Role of a Solution Architect
8. Integration Architecture Options
9. Creating a 360° View of the Customer
10. Customizing for Common Business Needs
11. Enterprise Integration Strategies
12. Exam Preparation Tools and Techniques
13. Prerequisite Certifications
14. Commerce and Integration
15. Certification Scenarios