Empowering Organizations with Power Virtual Agents

Unleash the capabilities of Power Virtual Agents to provide actionable insights to your customers and employees using automated chatbot solutions

Key Features

• Provide instant customer support on your webpages using Power Virtual Agents
• Discover tips and techniques for the governance, administration, and deployment of chatbots
• Build conversational solutions for your web apps, public portals, and Teams environment

Book Description

What you will learn

• Get to grips with Power Virtual Agents and understand the license requirement for using it
• Deploy bots on public websites or web pages
• Create conversational solutions for your organization using Microsoft Teams
• Explore best practices for governance that are essential for implementing Power Virtual Agents
• Explore different business scenarios for implementing Power Virtual Agents
• Understand the integration between Power Virtual Agents and Microsoft Power Platform

Who this book is for

This book is for organization representatives looking to automate processes, relieve the first-contact workload of their front-line agents, and provide actionable results to employees and customers. Business professionals, citizen developers, and functional consultants will also find this book helpful. Familiarity with the Modern Workplace and the Dynamics 365 family of products will be useful. Beginner-level knowledge of Power Platform and its main modules will assist with understanding the concepts covered in the book more effectively.