Mastering Zendesk
Master the art of providing effective IT services to your customers by leveraging Zendesk
Publisher:Packt Publishing Limited
By: Cedric F. Jacob
Paid access
|Jul 2025
Table of Contents
- Configuring your own Zendesk
- Agent Roles, Groups, Organizations and User-Tags
- Creating Custom Fields
- Setting Up Multiple Ticket Channels
- Customizing business rules and ticket escalation
- Integrating and Extending Zendesk
- Advanced Reporting and Insights via GoodData
- Security Settings and SSO
- Troubleshooting Zendesk
- Zendesk Tips and Tricks
PDF ISBN: 978-1-78646-256-5
Publisher: Packt Publishing Limited
Copyright owner: © 2017 Packt Publishing Limited
Publication date: 2025
Language: English
Pages: 412
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