Table of Contents
- Configuring your own Zendesk
- Agent Roles, Groups, Organizations and User-Tags
- Creating Custom Fields
- Setting Up Multiple Ticket Channels
- Customizing business rules and ticket escalation
- Integrating and Extending Zendesk
- Advanced Reporting and Insights via GoodData
- Security Settings and SSO
- Troubleshooting Zendesk
- Zendesk Tips and Tricks
