Table 1
The priorities for managerial support services of the learners with special needs
| Managerial supports | Physical disability | Hearing Impairment | Visual impairment | |||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Item Value | N | x | SD | Item Value | N | x | SD | Item Value | N | x | SD | |
| (1) Inform learners about the services offered by Open Education System via SMS | 1 2 3 4 5 | 7 3 19 20 240 | 4.67 | 0.84 | 1 2 3 4 5 | 2 0 7 10 81 | 4.68 | 0.77 | 1 2 3 4 5 | 11 4 15 22 262 | 4.66 | 0.90 |
| (2) Inform learners about the services offered by Open Education System via e-mail | 1 2 3 4 5 | 23 13 42 34 177 | 4.14 | 1.28 | 1 2 3 4 5 | 9 3 11 13 64 | 4.20 | 1.28 | 1 2 3 4 5 | 32 18 45 44 175 | 3.99 | 1.36 |
| (3) Remind learners about registration and examination dates via SMS | 1 2 3 4 5 | 8 3 11 16 251 | 4.73 | 0.81 | 1 2 3 4 5 | 2 1 0 7 90 | 4.82 | 0.67 | 1 2 3 4 5 | 7 1 10 15 281 | 4.79 | 0.72 |
| (4) Remind learners about registration and examination dates via e-mail. | 1 2 3 4 5 | 24 13 39 28 185 | 4.17 | 1.29 | 1 2 3 4 5 | 13 2 9 12 64 | 4.12 | 1.40 | 1 2 3 4 5 | 35 14 43 35 187 | 4.04 | 1.38 |
| (5) Provide support with basic needs such as restroom, etc. in the waiting period before the on-site exam | 1 2 3 4 5 | 24 4 25 27 209 | 4.36 | 1.22 | 1 2 3 4 5 | 10 4 15 16 55 | 4.02 | 1.33 | 1 2 3 4 5 | 22 9 36 32 215 | 4.30 | 1.20 |
| (6) Offer online registration opportunity compatible with screen readers | 1 2 3 4 5 | 15 5 26 35 233 | 4.48 | 1.04 | ||||||||
| (7) Allow rest breaks during the exam if it is necessary | 1 2 3 4 5 | 52 25 54 28 130 | 3.55 | 1.55 | 1 2 3 4 5 | 18 6 17 12 47 | 3.64 | 1.54 | 1 2 3 4 5 | 47 21 58 45 143 | 3.69 | 1.47 |
| (8) Offer secondary exam for learners who could not take the exam at the normal schedule due to valid excuses | 1 2 3 4 5 | 30 7 19 17 216 | 4.32 | 1.32 | 1 2 3 4 5 | 11 6 7 9 67 | 4.15 | 1.40 | 1 2 3 4 5 | 28 9 29 32 216 | 4.27 | 1.27 |
| (9) Improve the accessibility of examination rooms | 1 2 3 4 5 | 25 7 13 17 227 | 4.43 | 1.23 | 1 2 3 4 5 | 17 9 24 28 236 | 4.46 | 1.10 | ||||
| (10) Offer online exam opportunity | 1 2 3 4 5 | 32 11 28 27 191 | 4.16 | 1.37 | 1 2 3 4 5 | 16 2 11 5 66 | 4.03 | 1.52 | 1 2 3 4 5 | 37 11 33 40 193 | 4.09 | 1.38 |
| (11) Improve the accessibility of buildings where face-to-face tutorials take place | 1 2 3 4 5 | 23 11 27 31 197 | 4.27 | 1.25 | 1 2 3 4 5 | 27 14 35 27 211 | 4.21 | 1.30 | ||||
| (12) Improve the accessibility of exam locations | 1 2 3 4 5 | 24 6 10 20 229 | 4.47 | 1.20 | 1 2 3 4 5 | 9 6 6 5 74 | 4.29 | 1.33 | 1 2 3 4 5 | 20 7 23 17 247 | 4.48 | 1.13 |
| (13) Improve the accessibility of local offices | 1 2 3 4 5 | 23 5 18 27 216 | 4.41 | 1.19 | 1 2 3 4 5 | 14 7 32 36 225 | 4.44 | 1.05 | ||||
| (14) Support learners with special needs in meeting their attendants or relatives accompanying them after the on-site exam | 1 2 3 4 5 | 26 12 27 35 189 | 4.21 | 1.29 | 1 2 3 4 5 | 17 5 10 11 57 | 3.86 | 1.55 | 1 2 3 4 5 | 20 12 43 37 202 | 4.24 | 1.20 |
| (15) Deliver course books to the address | 1 2 3 4 5 | 43 8 36 20 182 | 4.00 | 1.47 | 1 2 3 4 5 | 16 7 6 9 62 | 3.94 | 1.55 | 1 2 3 4 5 | 48 17 32 32 185 | 3.92 | 1.51 |
| (16) Provide an online form allowing learners to indicate their needs | 1 2 3 4 5 | 29 10 31 30 189 | 4.18 | 1.33 | 1 2 3 4 5 | 12 2 11 13 62 | 4.11 | 1.37 | 1 2 3 4 5 | 20 7 30 41 216 | 4.36 | 1.15 |
| (17) Provide information on the university website about alternative sources of funding for equipment, devices, software, etc | 1 2 3 4 5 | 32 9 27 36 185 | 4.15 | 1.35 | 1 2 3 4 5 | 9 1 12 12 66 | 4.25 | 1.25 | 1 2 3 4 5 | 23 10 38 36 207 | 4.25 | 1.22 |
Table 2
The priorities for pedagogical support services of the learners with special needs
| Pedagogical supports | Physical disability | Hearing Impairment | Visual impairment | |||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Item Value | N | x | SD | Item Value | N | x | SD | Item Value | N | x | SD | |
| (1) Simplify course books in terms of language | 1 2 3 4 5 | 28 12 39 30 180 | 4.11 | 1.33 | 1 2 3 4 5 | 9 5 9 12 65 | 4.19 | 1.31 | 1 2 3 4 5 | 30 5 34 47 198 | 4.20 | 1.27 |
| (2) Provide course books cleared from distracting factors and details sensed by screen readers | 1 2 3 4 5 | 14 11 32 38 219 | 4.39 | 1.09 | ||||||||
| (3) Include course books in Word format on e-campus | 1 2 3 4 5 | 13 5 31 34 231 | 4.48 | 1.02 | ||||||||
| (4) Offer audio books vocalized by the related experts to ensure correct pronounce of foreign words in the related field | 1 2 3 4 5 | 18 7 29 41 219 | 4.39 | 1.11 | ||||||||
| (5) Provide audio books with natural sound instead of mechanic sound | 1 2 3 4 5 | 19 6 34 32 213 | 4.29 | 1.20 | ||||||||
| (6) Offer learning materials compatible with screen readers on e-campus | 1 2 3 4 5 | 16 8 31 42 217 | 4.39 | 1.09 | ||||||||
| (7) Provide audio learning materials apart from course books on e-campus | 1 2 3 4 5 | 17 16 28 38 215 | 4.33 | 1.16 | ||||||||
| (8) Provide learning materials in Word format apart from course books on e-campus | 1 2 3 4 5 | 17 17 29 53 198 | 4.27 | 1.16 | ||||||||
| (9) Provide audio novels and stories apart from the course books | 1 2 3 4 5 | 41 17 51 41 164 | 3.86 | 1.43 | ||||||||
| (10) Offer an opportunity to convert materials into Braille format (Braille printer) | 1 2 3 4 5 | 41 21 48 54 150 | 3.80 | 1.42 | ||||||||
| (11) Offer an opportunity to convert written materials into Word format | 1 2 3 4 5 | 21 7 47 56 183 | 4.19 | 1.18 | ||||||||
| (12) Provide sign language interpretation for video contents on e-campus | 1 2 3 4 5 | 13 7 9 14 57 | 3.95 | 1.45 | ||||||||
| (13) Provide captioning for all video contents | 1 2 3 4 5 | 8 3 11 8 70 | 4.29 | 1.25 | ||||||||
| (14) Provide captioning for webinars | 1 2 3 4 5 | 9 3 6 10 72 | 4.33 | 1.27 | ||||||||
| (15) Provide sign language interpretation for recordings of live online tutorials | 1 2 3 4 5 | 14 3 15 14 54 | 3.91 | 1.44 | ||||||||
| (16) Provide sign language interpretation for recordings of face to face tutorials | 1 2 3 4 5 | 14 6 12 14 54 | 3.88 | 1.47 | ||||||||
| (17) Offer course exemption and similar arrangements in the curriculum based on learner needs | 1 2 3 4 5 | 26 9 26 40 188 | 4.23 | 1.27 | 1 2 3 4 5 | 5 8 7 11 69 | 4.31 | 1.20 | 1 2 3 4 5 | 23 10 24 35 222 | 4.35 | 1.20 |
| (18) Assign an academic supervisor for each learner with special needs (tutor support) | 1 2 3 4 5 | 37 12 50 45 145 | 3.86 | 1.40 | 1 2 3 4 5 | 12 9 15 12 52 | 3.83 | 1.45 | 1 2 3 4 5 | 38 12 51 43 170 | 3.94 | 1.39 |
| (19) Provide learners with online academic support for courses including practice | 1 2 3 4 5 | 26 11 31 40 181 | 4.17 | 1.29 | 1 2 3 4 5 | 7 3 10 20 60 | 4.23 | 1.18 | 1 2 3 4 5 | 21 12 25 47 209 | 4.31 | 1.18 |
| (20) Offer access to library services | 1 2 3 4 5 | 30 14 33 43 169 | 4.06 | 1.35 | 1 2 3 4 5 | 14 2 11 15 58 | 4.01 | 1.43 | 1 2 3 4 5 | 19 10 32 65 188 | 4.25 | 1.14 |
Table 3
The priorities for social support services of the learners with special needs
| Social supports | Physical disability | Hearing Impairment | Visual impairment | |||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Item Value | N | x | SD | Item Value | N | x | SD | Item Value | N | x | SD | |
| (1) Organize social activities | 1 2 3 4 5 | 55 34 46 35 119 | 3.45 | 1.56 | 1 2 3 4 5 | 17 3 19 12 49 | 3.73 | 1.51 | 1 2 3 4 5 | 45 24 68 40 137 | 3.64 | 1.45 |
| (2) Provide psychological counseling and guidance | 1 2 3 4 5 | 45 22 44 40 138 | 3.71 | 1.50 | 1 2 3 4 5 | 15 7 17 13 48 | 3.72 | 1.49 | 1 2 3 4 5 | 38 20 61 49 146 | 3.78 | 1.40 |
| (3) Conduct responsibility projects for the learners with special needs under the leadership of the university | 1 2 3 4 5 | 34 20 31 54 150 | 3.92 | 1.40 | 1 2 3 4 5 | 13 4 16 18 49 | 3.86 | 1.40 | 1 2 3 4 5 | 32 11 43 44 184 | 4.07 | 1.33 |
Table 4
The priorities for technical support services of the learners with special needs
| Technical supports | Physical disability | Hearing Impairment | Visual impairment | |||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Item Value | N | x | SD | Item Value | N | x | SD | Item Value | N | x | SD | |
| (1) Increase usability of university website | 1 2 3 4 5 | 16 7 19 40 207 | 4.44 | 1.09 | 1 2 3 4 5 | 8 2 2 19 69 | 4.39 | 1.77 | 1 2 3 4 5 | 12 5 26 32 239 | 4.53 | 0.98 |
| (2) Increase the usability of e-campus website | 1 2 3 4 5 | 19 4 33 33 200 | 4.35 | 1.15 | 1 2 3 4 5 | 8 1 8 16 67 | 4.33 | 1.19 | 1 2 3 4 5 | 11 9 18 36 240 | 4.54 | 0.97 |
| (3) Provide technical support for the use of e-campus | 1 2 3 4 5 | 21 13 42 43 170 | 4.13 | 1.24 | 1 2 3 4 5 | 8 5 18 13 56 | 4.04 | 1.29 | 1 2 3 4 5 | 17 15 43 46 193 | 4.22 | 1.17 |
| (4) Offer easy access to e-campus from university website | 1 2 3 4 5 | 20 4 20 38 207 | 4.41 | 1.14 | 1 2 3 4 5 | 4 3 5 14 74 | 4.51 | 1.01 | 1 2 3 4 5 | 7 9 23 43 232 | 4.54 | 0.91 |
| (5) Include links to essential programs such as Java, Office, screen reader, etc. on the university website | 1 2 3 4 5 | 25 8 36 45 175 | 4.17 | 1.26 | 1 2 3 4 5 | 8 5 11 18 58 | 4.13 | 1.26 | 1 2 3 4 5 | 20 17 34 44 199 | 4.23 | 1.21 |
| (6) Increase the accessibility of university website for screen reader users | 1 2 3 4 5 | 18 10 33 38 215 | 4.34 | 1.14 | ||||||||
Table 5
The priorities for vocatioanal support services of the learners with special needs
| Vocational supports | Physical disability | Hearing Impairment | Visual impairment | |||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Item Value | N | x | SD | Item Value | N | x | SD | Item Value | N | x | SD | |
| (1) Include links to internship announcements for the learners with special needs on the university website | 1 2 3 4 5 | 27 7 34 45 176 | 4.16 | 1.28 | 1 2 3 4 5 | 10 5 13 15 57 | 4.04 | 1.34 | 1 2 3 4 5 | 21 17 40 42 194 | 4.18 | 1.23 |
| (2) Include links to job announcements for the learners with special needs on the university website | 1 2 3 4 5 | 24 8 32 42 183 | 4.22 | 1.24 | 1 2 3 4 5 | 11 3 10 14 62 | 4.13 | 1.35 | 1 2 3 4 5 | 25 15 35 52 187 | 4.15 | 1.26 |