The Student Experience of a City-University-Community Service-Learning Classroom

The Austin City Hall Fellows Program at The University of Texas at Austin was a student civic leadership program designed to build Austin City Hall’s capacity to reach potential leaders in diverse new council districts. Undergraduate students in this program took a single-semester service-learning course that connected them with partners from the city, the community, and the university. Using Howard’s (1998) framework, our study analyzed student assessments from five cohorts of the class to understand how students experienced a service-learning class based around a multipartner community-university-city partnership. Our findings revealed that students experienced a nonlinear path to engagement in a synergistic classroom. This study offers implications for adjusting service-learning classes and projects to integrate and sustain relationships with multiple partners, even as the context of the service landscape and learning context are evolving.