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How to Manage Organizational Reputation when Under Attack: Learnings from the Child and Adult Protection Authorities Cover

How to Manage Organizational Reputation when Under Attack: Learnings from the Child and Adult Protection Authorities

Open Access
|Nov 2022

Figures & Tables

Table 1

Overview of data.

GERMAN-SPEAKINGFRENCH-SPEAKING
Data source
Investigation period01.–08.201503.2018–09.2019
Search terms«erwachsenenschutz* or kindesschutz* or kesb»«Rapport Rouiller»
No. of articles23212
No. of narratives32925
ssas-13-1-169-g1.png
Figure 1

Frequency of narratives in newspaper articles eight months after double infanticide in Flaach.

Table 2

Narratives by CAPA speakers.

NR.DATENEWSPAPERSPEAKERHEROVILLAINVICTIM
107.01.15TAHead of the CAPA presidential association in the canton of Zurich0Grandparents (generalized statement, not case-specific)0
223.01.15TAHead of the CAPA presidential association in the canton of Zurich0Municipalities0
323.01.15TAHead of the CAPA presidential association in the canton of Zurich0Municipalities0
423.03.15BlickCAPA Winterthur-Andelfingen (district of the double infanticide)0Grandparents from the family of the double infanticide0
502.04.15BlickCAPA Winterthur-Andelfingen (district of the double infanticide)0Hagenbuch (a municipality in the canton of Zurich)0
602.04.15TACAPA Winterthur-Andelfingen (district of the double infanticide)0Hagenbuch (a municipality in the canton of Zurich)0
718.05.15NZZA regional CAPA in the canton of Schwyz0Simon B. (a father who ran amok)0
803.08.15NZZPresident of the CAPA in the city of Bern0Parts of the national executive and parliamentCAPA
903.08.15NZZPresident of the CAPA in the city of Bern0Politicians on the national levelCAPA
1003.08.15TAPresident of the CAPA in the city of Bern0Politicians on the national level0
1103.08.15TAPresident of the CAPA in the city of Bern0Parliamentarians on the national level0
1211.08.15NZZPresident of the CAPA Winterthur-Andelfingen (district of the double infanticide)00CAPA employees
Table 3

Overview of results from the media analysis on the “Rapport Rouiller”.

ABSOLUTE NUMBERSIN %
No. of articles12
No. of narratives25100
Villains2184
Victims728
Heroes728
CAPA as villain1768
CAPA as victim00
CAPA as hero14
CAPA as narrator28
Political representatives as narrators28
Table 4

Narratives by CAPA speakers or close political actors.

NR.DATENEWS-PAPERSPEAKERHEROVILLAINVICTIM
125.09.201824HeuresPresident of the Cantonal Court0CAPA (Youth Protection Services)0
221.09.201824HeuresHead of the CAPA (Youth Protection Services)CAPA (Youth Protection Services)00
325.09.201824HeuresHead of Department of Education, Youth and CultureDepartment of Education, Youth and Culture00
425.09.201824HeuresCantonal governmentCantonal government00
DOI: https://doi.org/10.5334/ssas.169 | Journal eISSN: 2632-9255
Language: English
Submitted on: Aug 13, 2022
Accepted on: Oct 12, 2022
Published on: Nov 1, 2022
Published by: Ubiquity Press
In partnership with: Paradigm Publishing Services
Publication frequency: 1 issue per year

© 2022 Johanna Kuenzler, Bettina Stauffer, Fritz Sager, published by Ubiquity Press
This work is licensed under the Creative Commons Attribution 4.0 License.