Abstract
Summary: Integrated care begins with engagement. Listening, learning and partnering with each other to understand needs and offer optimized care is the basis of integrated care, and that can’t be achieved without partnering with patients, families and care partners. We have co-designed a living engagement strategy to provide a strong foundation for meaningful action, important conversations, support a culture of engagement, and embed engagement throughout our OHT. We will share our lessons learned, the process we followed, and engage participants in self-reflection and a breakout session focused on engagement levels. Engaging lived experience is an innovative approach that invites those who are receiving care and who are disengaged from the healthcare system to be active partners in co-designing a healthcare systems that is equitable, culturally safe and patient centred.
Background: The GHHN is one of the first Ontario Health Teams across the province, with a purpose of transforming healthcare in partnership with patients, families, care partners, primary care, local organizations and the community that is equitable, culturally safe and patient centred.
Aims and Objectives: With a goal to inspire healthcare professionals to consider new ways of engaging patients, families, and care partners in co-designing healthcare, this workshop will provide attendees with foundational engagement concepts and discuss engagement practices and methods. This workshop will prepare attendees with an engagement strategy example, principles, and tools to support change at the personal, organization and system levels. We will begin by understanding engagement and how it relates to healthcare, from there we will discuss the methods, principles and competencies needed to enact and support engagement meaningfully in healthcare co-design.
Target audience: This workshop is open to everyone and will work to provide meaningful learning, unlearning, relearning and reflection opportunities.
Facilitators / speakers (names and roles):
•Patient Advisor- Phyllis Fehr
•Patient Advisor- Bernice King
•Sarah Precious, GHHN Manager of Engagement and Communications
Format:
•5 minutes- Overview of GHHN
•5 minutes- Purpose of Workshop and Objectives
•20 minutes- Why Engagement in Healthcare (Benefits, Outcomes)
oPatient Advisor example of engagement
oPersonal Reflection exercise
•15 minutes-Our Engagement Strategy Journey (why, how, process, outcome, lessons learned)
•15 Minutes- Co-designing healthcare at the personal, organizational and system levels
oBreakout session: discuss an example of how engaged co-design could be implemented at the personal, organizational, and system levels in your organization
•10 minutes- The road to implementation, from theory to practice
oChange is hard exercise
•10 minutes- A culture of engagement that supports providers, patients, families and care partners
•5 minutes- Closing: call to action
•5 minutes- Questions
Key Learnings: Patient engagement is a quantifiable measurement of healthcare, offering insights into what is working well and opportunities for growth. This workshop will focus on understanding practical examples of:
•Models of engagement
•Engagement principles
•Culture of engagement
•Moving from theory to practice
•Meaningful Engagement