Abstract
Background: NSW Health Integrated Care (IC) established a Workflow Workgroup with membership from all Local Health Districts (LHDs) and Specialty Health Networks (SHNs) in the State to co-design a patient management workflow within the Patient Flow Portal (PFP) platform that captures the patient journey from identification, selection, triage, assessment, inter-disciplinary support provision, to transition to primary care for ongoing management.
Why are we conducting a workshop? The workshop will address the first APIC3 conference theme about intersectoral and multisectoral approaches to integrated care. We intend to share the learnings from the process undertaken and the co-design approach used by our Workflow Workgroup. The workshop will engage participants in exploring local opportunities to establish meaningful and robust collaboration structures and processes which will foster scalable and sustainable integrated care practices across the broader health system.
The workshop will focus on the engagement and consultation with operational and clinical staff to define best practice patient care workflow from acute to community.
Who is our audience? The workshop is for all clinicians, service managers and data custodians. It will provide an opportunity for international cross-collaboration at a very operational level.
Proposed Workshop
The proposed workshop will be 90 minutes and split into two sections:
- A 45 mins session dedicated to demonstrating how NSW Health co-designed the best practice patient management workflow in collaboration with LHDs and SHNs.
- A 45 mins interactive activity session for participants to apply the co-design concepts to their local IC initiatives.
Key Learnings
1.Increasing the participation and involvement of key stakeholders can strengthen innovation, implementation, and overall success of health initiatives.
2.Co-design promotes the creation of value by engaging diverse stakeholders in the process of understanding complex problems and designing and evaluating contextually relevant solutions.
3.Enable and encourage participants across Asia Pacific to use the demonstrated co-design process and apply them locally to improve patient flow management.