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Critical Components for Participation and Personal Recovery in the Flexible Assertive Community Treatment (FACT) Model: A Case Study of the Delivery Process Cover

Critical Components for Participation and Personal Recovery in the Flexible Assertive Community Treatment (FACT) Model: A Case Study of the Delivery Process

Open Access
|Mar 2026

Figures & Tables

Table 1

Study propositions based on theoretical underpinnings that participation can support personal recovery in Flexible Assertive Community Treatment.

Supportive1. The FACT model contributes positively to participants’ participation in everyday life and personal recovery.
2. Team members building relationships with service users enable participants’ participation in everyday life and personal recovery.
3. Focus areas 1–3, and 7 are most important in supporting participation in everyday life and personal recovery.
Rival4. In addition to FACT, service users receive further care and support contributing to their participation in everyday life and personal recovery.
5. Participants’ personal circumstances changed, increasing participation in everyday life and personal recovery.
Table 2

Detailed description of data sources used in a case study of participation and personal recovery in Flexible Assertive Community Treatment.

DATA SOURCESDESCRIPTION
Focus groups (n = 2)One focus group with FACT team 1 and FACT team 2 respectively (2020).
Focus group 1: Psychiatrist, two social workers, two carers, medical secretary, head of unit, two Social Service coordinators.
Focus group 2: Psychiatrist, nurse, social worker, occupational therapist, peer supporter, work specialist, four Social Service coordinators.
FACT fidelity assessment (n = 10)Five FACT fidelity assessments for FACT team 1 and FACT team 2 respectively (2020-2024), including fidelity reports and team documents.
Interviews (n = 8)Eight interviews with FACT team members from both teams in pairs and triads (2024).
Interview 1.1: Two Social Service coordinators
Interview 1.2: Nurse, two carers
Interview 1.3: Psychologist, social worker
Interview 1.4: Psychiatrist, nurse, medical secretary
Interview 1.5: Two occupational therapists, social worker
Interview 2.1: Two Social Service coordinators
Interview 2.2: Psychologist, nurse
Interview 2.3: Work specialist, peer supporter
Figure 1

The analytical process used in a case study of participation and personal recovery in Flexible Assertive Community Treatment.

*[34, 35].

**[29].

Figure 2

Critical components supporting participation and personal recovery in Flexible Assertive Community Treatment, from a service delivery perspective.

Table 3

Critical components related to participation and personal recovery in Flexible Assertive Community Treatment in relation to its focus areas.

1. FLEXIBLE CARE2. PERSONAL DOMAIN3. PARTICIPATION DOMAIN4. SYMPTOMATIC DOMAIN5. PLANNING AND MONITORING6. CRISIS AND SAFETY7. NETWORK COLLABORATION8. QUALITY AND INNOVATION
Placing service users at the centre through an integrated multiprofessional team
Working together with Social ServicesXXX
Bridging the gap between networksXXXXX
Establishing clear structures and documentationXXXXX
Targeting service users’ needs through continuity and flexibility
Adapting intensityXXX
Providing available and persistent effortsXXXX
Shifting focus to everyday contextsXX
Empowering service users in their everyday life
Building relationshipsX
Focusing on needs and strengthsXX
Promoting empowermentXXXX
Addressing stigma and self-stigmaX
Table 4

Summary of results related to participation and personal recovery in Flexible Assertive Community Treatment and clinical implications.

PROPOSITIONSRESULTSCRITICAL COMPONENTSCLINICAL IMPLICATIONS
Supportive
1. The FACT model contributes positively to participants’ participation in everyday life and personal recovery.
  • Multiprofessional and integrated teams using a flexible and continuous approach was crucial. This facilitated relationships supporting service users in everyday life, while also addressing empowerment and stigma/self-stigma.

  • All

Care and support should be based on flexible, multiprofessional, and integrated teams.
2. Team members building relationships with service users enable participants’ participation in everyday life and personal recovery.
  • Building relationships was crucial, acting as springboards to social contexts and to discuss sensitive topics.

  • Building relationships

Develop strategies to build and maintain relationships with service users.
3. Focus areas 1-3, and 7 are most important in supporting participation in everyday life and personal recovery.
  • Consulted different professions within the team.

  • Direct contact links to service users and other care and support.

  • Adapted level of care and support together with service users.

  • Viewing service users as experts in their lives, emphasising a team culture that recovery was possible. Directly supporting service users in addressing stigma/self-stigma.

  • Focusing on long-term participatory and personal recovery goals.

  • Supporting service users in sustaining/developing activities in everyday life, major life areas and social/civic life.

  • Collaboration with formal and informal networks over time. Involving significant others or offering family training/counselling.

  • Working together with Social Services

  • Bridging the gap between networks

  • Adapting intensity

  • Providing available and persistent efforts

  • Focusing on needs and strengths

  • Promoting empowerment

  • Addressing stigma and self-stigma

Embrace multiprofessional perspectives and maintain direct contact links.
Adopt a recovery-oriented culture at the team-level and prioritise building strong supportive relationships with service users.
Together with service users, pinpoint activities in everyday life to include in care plans.
Build strong networks on team-level, while supporting service users creating individuals’ networks.
Rival
4. In addition to FACT, service users receive further care and support contributing to their participation in everyday life and personal recovery.
  • FACT teams are required to collaborate with formal and informal networks, where contact was established over time.

  • Bridging the gap between networks

Build strong networks based on service users’ needs.
5. Participants’ personal circumstances changed, increasing participation in everyday life and personal recovery.
  • Through genuine relationships, team members supported service users in sustaining/developing activities in everyday life, major life areas and social/civic life.

  • Building relationships

  • Focusing on needs and strengths

Build relationships with service users and pinpoint activities in everyday life to include in care plans.
DOI: https://doi.org/10.5334/ijic.9814 | Journal eISSN: 1568-4156
Language: English
Submitted on: Apr 28, 2025
|
Accepted on: Feb 23, 2026
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Published on: Mar 6, 2026
Published by: Ubiquity Press
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year

© 2026 Madeleine Borgh, Ulrika Bejerholm, Elisabeth Argentzell, Sonya Girdler, Annika Lexén, published by Ubiquity Press
This work is licensed under the Creative Commons Attribution 4.0 License.