Table 1
Information on the volunteers interviewed.
| VOLUNTEER | EXPERIENCE (IN YEARS) | GENDER | HOSPITAL | AGE | DEPARTMENT | WORK |
|---|---|---|---|---|---|---|
| V1 | 1 | F | A | 50–60 | Paediatric outpatient clinic | Yes |
| V2 | 1,5 | F | B | 50–60 | Paediatric outpatient clinic | Yes |
| V3 | 1 | M | C | 40–50 | Pediatric neuropsychiatry | Yes |
| V4 | 20 | F | D | 60> | Medium Intensity paediatrics | Retired |
| V5 | 1 | F | E | 60> | Paediatric outpatient clinic | Yes |
| V6 | 20 | M | C | 60> | Pediatric neuropsychiatry | Retired |
| V7 | 12 | F | C | 60> | Pediatric neuropsychiatry | Retired |
| V8 | 5 | F | B | 50–60 | Emergency | Yes |
| V9 | <1 | F | B | 60> | Paediatric outpatient clinic | Retired |
| V10 | 1 | F | A | <40 | Paediatric outpatient clinic | Yes |
| V11 | 4 | F | F | 60> | Paediatric surgery | Retired |
| V12 | 14 | M | B | 60> | Emergency | Retired |
| V13 | 1 | F | A | 40–50 | Paediatric outpatient clinic | Yes |
| V14 | 5 | M | B | 50–60 | Paediatric outpatient clinic | Yes |
| V15 | 1,5 | F | F | <40 | Paediatric surgery | Yes |
| V16 | 11 | F | B | <40 | Paediatric outpatient clinic | Yes |
| V17 | 1,5 | F | F | 50–60 | Paediatric surgery | No |
| V18 | 5 | F | D | 50–60 | Medium Intensity paediatrics | Yes |
| V19 | 1,5 | M | C | 60> | Pediatric neuropsychiatry | Retired |
| V20 | 7 | F | E | 50–60 | Maternal and child pediatrics | Yes |
| V21 | 1 | F | C | 50–60 | Pediatric neuropsychiatry | Retired |
| V22 | 6 | F | B | <40 | Emergency | Yes |
| V23 | 19 | F | B | 50–60 | Emergency | Yes |
| V24 | 21 | F | B | 50–60 | Emergency | Yes |
| V25 | 35 | F | G | 60> | Paediatric outpatient clinic | Retired |
Table 2
The 4 clusters emerged from the interviews.
| ORGANIZATIONAL ARRANGEMENTS | INTERPERSONAL DYNAMICS |
|---|---|
| Temporal continuity | Relationships and integration |
| Spatial organization | Collaborative training |
Table 3
Coded data from the volunteers interviewed.
| VOLUNTEER | TEMPORAL CONTINUITY | SPATIAL ORGANIZATION | RELATIONSHIPS AND INTEGRATION | COLLABORATIVE TRAINING | |||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| B | F | S | B | F | S | B | F | S | B | F | S | ||
| V1 | X | X | X | X | X | X | |||||||
| V2 | X | X | X | X | |||||||||
| V3 | X | X | X | ||||||||||
| V4 | X | X | X | X | |||||||||
| V5 | X | X | X | X | X | X | |||||||
| V6 | X | X | |||||||||||
| V7 | X | X | X | ||||||||||
| V8 | X | X | X | X | X | X | X | ||||||
| V9 | X | X | X | ||||||||||
| V10 | X | X | X | X | X | X | |||||||
| V11 | X | ||||||||||||
| V12 | X | X | X | X | |||||||||
| V13 | X | X | X | X | |||||||||
| V14 | X | X | X | X | X | ||||||||
| V15 | X | X | X | X | |||||||||
| V16 | X | X | X | ||||||||||
| V17 | X | X | X | X | X | ||||||||
| V18 | X | X | X | ||||||||||
| V19 | X | X | X | X | X | ||||||||
| V20 | X | X | X | ||||||||||
| V21 | X | X | X | X | |||||||||
| V22 | X | X | X | ||||||||||
| V23 | X | X | X | X | X | X | X | X | |||||
| V24 | X | X | X | X | X | X | X | ||||||
| V25 | X | X | X | X | |||||||||
Table 4
Results classification.
| ELEMENTS | FACILITATORS | BARRIERS | SUGGESTIONS |
|---|---|---|---|
| Temporal continuity | Work shift and continuity | Optimization of volunteer support based on scheduled hospital activities | |
| Spatial organization | Lack of designated spaces | Organization of activities in suitable and protected spaces | |
| Relationships and integration | Maintain discretion and respect privacy Foster informal engagement for a common goal Streamlining volunteer coordination with patient overview tools | Departmental dynamics and cooperation Concerns about disrupting healthcare staff, role overlap, and personal boundaries | Enhanced communication between clinicians and non-clinicians |
| Collaborative training | Challenges in volunteer training and capacity building |