
Figure 1
The conception of the people-centred segmentation approach.

Figure 2
Focus group round 1 persona formats [A-icon-oriented, B-data-oriented, and C-highlights]. Personas were created Vengage© [38] and stock images from Unsplash© [39].

Figure 3
Persona in focus group round two. Personas were created on Canva© [41] and stock images from Unsplash© [40].

Figure 4
Slides for focus group rounds one [left] and two [right].
