Developing Interpersonal Trust Between Service Users and Professionals in Integrated Services: Compensating for Latent Distrust, Vulnerabilities and Uncertainty Shaped by Organisational Context

Figures & Tables

Overview of empirical material.

DATA TYPE	PARTICIPANTS	N=	SERVICE USER CHARACTERISTICS	RESEARCHER	PERIOD	AVERAGE LENGTH: MINUTES (MIN–MAX)	PRIMARY/SECONDARY ANALYSIS
Observations of RTM	SU, CM, and EC	12	8 with stress, 1 with anxiety 3 with depression	RMP	April 2017– January 2018		Secondary
Interviews early after RTM, face-to-face	CM	12				55 (27–93)	Secondary
Interviews early after RTM, face-to-face	EC	12				55 (27–93)	Secondary
Interviews early after RTM, telephone	SU	10	8 with stress 1 with anxiety 1 with depression	KHP	January 2017–March 2018	25 (13–34)	Secondary
Follow-up interviews, face-to-face	SU	6	8 with stress 1 with anxiety 1 with depression	KHP	January 2017–March 2018	55 (35–72)	Secondary
Interviews, face-to-face	Supervisors	8	–	RMP	August 2017–June 2019	61 (54–79)	Secondary (6) and primary (2)

[i] RTM: roundtable meeting; SU: service user; CM: care manager; EC employment consultant; RMP: Rie Mandrup Poulsen; KHP: Kathrine Hoffmann Pii.

CM:	Care manager
EC:	Employment consultant
IBBIS:	Integreret Behandlings- og BeskæftigelsesIndsats til Sygedagpengemodtagere med depression, angst og stress [In Danish]
SU:	Service user