Figure 1
Data collection summary.
Table 1
Summary of patient focus group attendance.
| FOCUS GROUP | TOTAL PATIENTS INVITED (N) | TOTAL PATIENTS ACCEPTED N (%) | TOTAL ATTENDEES | ATTENDEES GENDER | |||
|---|---|---|---|---|---|---|---|
| PATIENT N (%) | CARER (N) | MALE N (%) | FEMALE N (%) | ||||
| Intervention | |||||||
| Year 1 – 2016a | 117 | 29 (25) | 15 (52) | 5 | 7 (35) | 13 (65) | |
| Year 2 – 2017b | 139 | 58 (42) | 33 (57) | 2 | 23 (66) | 12 (34) | |
| Active Control | |||||||
| 2017c | 400 | 63 (16) | 45 (71) | 10 | 22 (40) | 33 (60) | |
[i] a Two focus groups; b Four focus groups; c Four focus groups.
Table 2
Patient and carer focus group themes.
| FOCUS GROUP | THEME |
|---|---|
| Programme Patients | |
| 2016 | • Information Sharing • Confusion about the role and function of GCIC • Satisfaction with extra services |
| 2017 | • Having improved care coordination • Closer engagement with health professionals • Trying to deal with unmet needs |
| Active Control Patients | |
| 2017 | • Satisfaction with GP • Appreciation for Health Services Received • Dissatisfaction with Hospital Waiting Times and Discharge Planning |
[i] GCIC = Gold Coast Integrated Care; GP = general practitioner.
Table 3
Summary of staff focus group attendance.
| GCIC STAFF GROUP | 2015 FOCUS GROUP | 2018 FOCUS GROUP |
|---|---|---|
| Executive Management and Specialists | 7 | 3 |
| Service Navigators | 4 | 4 |
| Nurses | 8 | – |
| Nurse Navigators | – | 5 |
| Allied Health | 3 | 3 |
| Administration | 4 | 2 |
| ICT Team | 7 | 3 |
| Mixed group | 4 | 0 |
| Total Number of Attendees | 37 | 20 |
[i] GCIC = Gold Coast Integrated Care; ICT = information communication technology.
Table 4
Staff focus group themes.
| FOCUS GROUP | THEME |
|---|---|
| 2015 | • Communicating across services • Embracing the work culture • Changing expectations • Transforming and adapting to change |
| 2018 | • Restructuring and refocusing • Redefining care processes • Articulating lessons learned |
Table 5
Nurse Navigator focus group themes.
| FOCUS GROUP | THEME |
|---|---|
| 2016 | • Enthusiasm and engagement with general practices • Challenging and variable workload • Maintaining a professional voice • Dealing with the ICT environment |
[i] ICT = information communication technology.
Table 6
General Practitioner and Practice Nurse survey response rates.
| SURVEY RESPONSE RATES | TOTAL INVITED N | TOTAL RESPONDENTS N (%) | |||
|---|---|---|---|---|---|
| GENERAL PRACTITIONER | PRACTICE NURSE | GENERAL PRACTITIONER | PRACTICE NURSE | ||
| Baseline (2015) | 103 | 48 | 44 (43) | 13 (27) | |
| Year 1 | 109 | 35 | 55 (50) | 19 (54) | |
| Year 2 | 108 | 37 | 43 (40) | 16 (43) | |
| Year 3 | 96 | 35 | 49 (51) | 6 (17) | |
Figure 2
General Practitioner and Practice Nurse satisfaction with the programme (percentage of respondents).
Figure 3
Proportion of general practice survey respondents who rated communication about their patients with GCHHS as mostly/always for each domain.
Figure 4
Proportion of general practice survey respondents who rated communication about their patients with GCIC and other services as mostly/always for each domain.
Figure 5
Average ACIC scores across domains.