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Piloting the Integration of Non-Dispensing Pharmacists in the Australian General Practice Setting: A Process Evaluation Cover

Piloting the Integration of Non-Dispensing Pharmacists in the Australian General Practice Setting: A Process Evaluation

Open Access
|Apr 2018

Figures & Tables

Table 1

Semi-structured interview questions.

Questions to pharmacists (MRC-UK themes)
  • Please outline the process used to identify and book patients to see the clinical pharmacist at the surgeries you service. (Description of Interventional Model)

  • Does the process differ between patients or surgeries? (If so, please describe how.)

  • What is the procedure you use when conducting patient consultations? (Description of Interventional Model)

  • Does this procedure vary for different medical conditions or different surgeries? (If so, please describe how.) (Situational Context)

How are the results of the consultation recorded? (Description of Interventional Model)
  • Please outline the procedure used for communicating the results of the patient/pharmacist consultation to the general practitioner: (Description of Interventional Model)

  • Does this procedure differ at different surgeries? (If so, please describe how.) (Situational Context)

What barriers have you experienced that reduced your effectiveness in integrating with the practice? (Circumstances affecting implementation) What facilitators have you observed that have assisted your integration into the practice? (Circumstances affecting implementation).
Questions to general practitioners
  • What are your overall impressions of the clinical pharmacist project? (Circumstances affecting implementation, Situational context)What activities would you like the clinical pharmacists to perform during their time at the surgery? (Description of Interventional Model)

  • What is the preferred method for the clinical pharmacist to communicate their recommendations to you? (Description of Interventional Model)

    What barriers have your observed that may reduce the effectiveness of the project? (Circumstances affecting implementation)What issues do you think may reduce the ability of the clinical pharmacist to improve patient outcomes? (Circumstances affecting implementation)What facilitators have you observed related to the project? (Circumstances affecting implementation) What can you suggest that may improve the effectiveness of the clinical pharmacist project? (Circumstances affecting implementation)

Table 2

Quantitative data fields used to inform the process evaluation.

Variable*Process Evaluation Theme(s)Description
Number of current medicines (prescription and non- prescription)Interventional ModelThese variables were used to provide information on patient demographics to allow evaluation of the selection and recruitment process and to establish if the recruited patients reflected the project target population.
Number of current comorbiditiesInterventional Model
AgeInterventional Model
Number of medication cessation recommendationsInterventional ModelThese variables informed the researchers of the activities conducted during the patient consultation and provided insight into the impact of the intervention.
Number of addition of new medication recommendationsInterventional Model
Number of recommendations for dose reductionInterventional Model
Number of suspected ADR identifiedInterventional Model
Number of suspected drug interactions detectedInterventional Model
Number of recommendations for dose increaseInterventional Model
Number of recommendations actioned by GPCircumstances affecting implementation
Situational Context
This variable provided insight into the effectiveness of the intervention and the level of collaboration between different practitioners. It was also used to demonstrate the differences in acceptance of the intervention at different sites to inform the situational context.
Number of recommendations by pharmacistCircumstances affecting implementation
Situational Context
This variable provided information on the ability of the pharmacist to implement the intervention.
Differences in this variable were used to demonstrate the differences between pharmacist practitioners in conducting the intervention.
Practice IDSituational ContextThis variable allowed the researchers to consider the data from different practice sites to inform the situational context.
Pharmacist IDSituational ContextThis variable allowed the researchers to identify different pharmacist practitioners to inform the situational context.

[i] * This table describes selected variables that were used to inform the process evaluation and is not a comprehensive list of the variables collected.

Table 3

Consultation data March–June 2016 (n = 299 consultations).

DemographicsAverage patient age (years)69.5 ± 12.1
Average number of patient co-morbidities7.1 ± 2.4
Average number of medications per patient (prescription and non-prescription)9.6 ± 4.0
Pharmacist recommendationsTotal number807
Number recorded as accepted329*
Medication dose reduction147
Medication Cessation173
Medication dose increase47
New medication added85
Suspected adverse drug reaction85
Potential drug interaction78
Other recommendations192
Other actionsDetection and resolution of discrepancies in patient record349

[i] * Pharmacist 2 did not record the number of recommendations accepted.

ijic-18-2-3293-g1.png
Figure 1

Intervention Model Design/Mechanisms of Impact.

Table 4

TICD implementation factors.

TICD DomainBarrierFacilitator
Guideline factorsLack of guidelines, training and resources.
Uncertain project timelines.
Data collection spreadsheet design.
Individual health professional factorsIndividual general practitioners resistant to service.
Individual pharmacist characteristics- lack of confidence and/or competence.
Pharmacist perceived as a threat to the general practitioner’s professional territory.
General practitioners willing to collaborate.
Positive professional relationship between pharmacist and general practitioner.
Warm handover.
Pharmacist proactive and clinically competent.
Good communication between pharmacist and general practitioner.
Patient FactorsPatient resistance to service.Improvement in patient outcomes due to ongoing follow up and review.
Improved communication due to real time synchronous discussion.
Doctor recommendation and introduction of the pharmacist reduced patient resistance
Professional InteractionsLack of an established relationship between pharmacist and general practitioner and/or practice staff.
Lack of general practitioner co-operation.
Uncertainty regarding the role of the practice pharmacist.
Resistance from community pharmacy.
Pharmacist unable to establish rapport with other team members.
Team support.
Incentives and resourcesCosts relating to the intervention.
Lack of pharmacist remuneration and government funding for the service.
Limited availability of the clinical pharmacist.
Allocation of sufficient funding.
Increased pharmacist contact hours.
Table 5

Quantitative data informing the Situational context.

PharmacistNumber of recommendations made per patient consultation
(mean ± standard deviation)
Recommendations accepted by general practitioner n (%)
12.6 ± 2.097 (94)
22.2 ± 1.8Not evaluable*
33.6 ± 1.439 (91)
44.3 ± 1.4121 (72)
53.7 ± 1.672 (92)

[i] * Pharmacist 2 did not consistently record the number of recommendations accepted by the GP.

DOI: https://doi.org/10.5334/ijic.3293 | Journal eISSN: 1568-4156
Language: English
Submitted on: Aug 2, 2017
Accepted on: Mar 28, 2018
Published on: Apr 18, 2018
Published by: Ubiquity Press
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year

© 2018 Helen Benson, Daniel Sabater-Hernández, Shalom I. Benrimoj, Kylie A. Williams, published by Ubiquity Press
This work is licensed under the Creative Commons Attribution 4.0 License.