Have a personal or library account? Click to login
Commercial Online Hotel Reservation Services: Functional Distinctions And Opportunities For Direct Booking Optimization Cover

Commercial Online Hotel Reservation Services: Functional Distinctions And Opportunities For Direct Booking Optimization

Open Access
|Jun 2025

References

  1. Agag G., El-Masry A., 2016, Understanding the determinants of hotel booking intentions and moderating role of habit, International Journal of Hospitality Management, 54, 52–67, DOI: 10.1016/j.ijhm.2016.01.007.
  2. Avilas Hernánde J.R., Cruz Aguilera N., Díaz Pompa F., Borlinič Gačnik M., 2023, Bibliometric Analysis of Online Collaboration in Travel Agencies, Academica Turistica –Tourism and Innovation Journal, 16, 3, 329–344, DOI: 10.26493/2335-4194.16.329-344.
  3. Brotherton B., 2004, Critical success factors in UK budget hotel operations, International Journal of Operations & Production Management, 24, 9, 944–969, DOI: 10.1108/01443570410552135.
  4. Buhalis D., Law R., 2008, Progress in information technology and tourism management: 20 years on and 10 years after the internet –the state of etourism research, Tourism Management, 29, 4, 609–623, DOI: 10.1016/j.tourman.2008.01.005.
  5. Cákoci R., 2012, Vplyv internetovej služby World Wide Web na vývoj a rozvoj cestovného ruchu, Geographia Cassoviensis, 6, 1, 11–15.
  6. Falk M., Vieru M., 2018, Modelling the cancellation behaviour of hotel guests, International Journal of Contemporary Hospitality Management, 30, 10, 3100–3116, DOI: 10.1108/ijchm-08-2017-0509.
  7. Goecke R., 2022, The Evolution of Online Booking Systems, [In:] Z. Xiang, M. Fuchs, U. Gretzel, W. Höpken (Eds.), Handbook of e-Tourism, Springer, Cham.
  8. Inoyatova S., Khamidov O., Nigmonov A., 2018, Evaluation of online hotel booking services in Uzbekistan, International Conference on Eurasian Economies, 20–28, DOI: 10.36880/c10.02126.
  9. Jeong M., Shin H., 2019, Tourists’ experiences with smart tourism technology at smart destinations and their behavior intentions, Journal of Travel Research, 59, 8, 1464–1477, DOI: 10.1177/0047287519883034.
  10. Kajzar P., 2021, Influence of selected factors on the repeat purchase of the a package tour –case study from tourism of the Moravian-Silesian Region, Prace i Studia Geograficzne, 66(2), 55–69, DOI: 10.48128/pisg/2021-66.2-04.
  11. Kajzar P., 2022, The Impact of Different Factors on Repeat Visits to Selected International Tourism Enterprises: Case Study From Czechia, Frontiers in Psychology, 13, 1–9, DOI: 10.3389/fpsyg.2022.881319.
  12. Kajzar P., Dolák R., Krkošková R., 2021, Using Google Trends in International Tourism: A Case Study of the Czech and Slovak Republics, Academica Turistica –Tourism and Innovation Journal, 14, 2, 205–216, DOI: 10.26493/2335-4194.14.205-216.
  13. Khwaldeh S., Alkhawaldeh R., Masa’deh R., AlHadid I., Alrowwad A., 2020, The impact of mobile hotel reservation system on continuous intention to use in Jordan, Tourism and Hospitality Research, 20, 3, 358–371, DOI: 10.1177/1467358420907176.
  14. Kim H., Ham S., Moon H., 2012, The impact of hotel property size in determining the importance of electronic distribution channels, Journal of Hospitality and Tourism Technology, 3, 3, 226–237, DOI: 10.1108/17579881211264503.
  15. Kukanja M., Planinc S., 2023, Does Better Physical Accessibility Lead to Higher Sales Revenues? The Case of Slovenian Restaurant SMEs, Academica Turistica –Tourism and Innovation Journal, 16, 3, 257–275, DOI: 10.26493/2335-4194.16.257-275.
  16. Law R., Chan I., Goh C., 2007, Where to find the lowest hotel room rates on the internet? the case of Hong Kong, International Journal of Contemporary Hospitality Management, 19, 6, 495–506, DOI: 10.1108/09596110710775156.
  17. Law R., Hsu C., 2005, Customers’ perceptions on the importance of hotel web site dimensions and attributes, International Journal of Contemporary Hospitality Management, 17, 6, 493–503, DOI: 10.1108/09596110510612130.
  18. Lee C., Tang T., Fong S., 2016, Price parity, channel conflict, and hotel rooms in Macao. Tourism Economics, 22, 6, 1431–1439, DOI: 10.5367/te.2015.0492.
  19. Lee S.H., Deale C.S., Lee J.Y., 2022, Does it pay to book direct?: customers’ perceptions of online channel distributors, price, and loyalty membership on brand dimensions, Journal of Revenue and Pricing Management, 21, 6, 657–667, DOI: 10.1057/s41272-022-00382-x.
  20. Lien C., Wen M.J., Huang L., Wu K.L., 2015, Online hotel booking: the effects of brand image, price, trust and value on purchase intentions, Asia Pacific Management Review, 20, 4, 210–218, DOI: 10.1016/j.apmrv.2015.03.005.
  21. Mahdzar M., Baharum S.H., Sahib M., Fadzil N.A.M., Kamal S.N.J., Hamidi S.N.A.M., 2022, Effects of factors influencing hotel customers’ online booking intention using Malaysian online local platform, International Journal of Academic Research in Business and Social Sciences, 12, 11, DOI: 10.6007/ijarbss/v12-i11/15610.
  22. Mohamad M.A., Hanafiah M.H., Radzi S.M., 2021, Understanding tourist mobile hotel booking behaviour: incorporating perceived enjoyment and perceived price value in the modified technology acceptance model. Tourism &Amp, Management Studies, 17, 1, 19–30, DOI: 10.18089/tms.2021.170102.
  23. Morosan C., Jeong M., 2008, Users’ perceptions of two types of hotel reservation web sites, International Journal of Hospitality Management, 27, 2, 284–292, DOI: 10.1016/j.ijhm.2007.07.023.
  24. Nathan R., Victor V., Tan M., Fekete-Farkas M., 2020, Tourists’ use of Airbnb app for visiting a historical city, Information Technology & Tourism, 22, 2, 217–242, DOI: 10.1007/s40558-020-00176-0.
  25. Pateli A., Mylonas N., Spyrou A., 2020, Organizational adoption of social media in the hospitality industry: an integrated approach based on DIT and TOE frameworks, Sustainability, 12, 17, 7132, DOI: 10.3390/su12177132.
  26. Rong J., Li G., Law R., 2009, A contrast analysis of online hotel web service purchasers and browsers, International Journal of Hospitality Management, 28, 3, 466–478, DOI: 10.1016/j.ijhm.2009.02.002.
  27. Ruiz-Molina M., Saura I., Šerić M., 2013, The use of ICT in established and emerging tourist destinations: a comparative analysis in hotels, Journal of Hospitality and Tourism Technology, 4, 2, 96–118, DOI: 10.1108/jhtt-oct-2011-0033.
  28. Sanchez J., Satir A., 2005, Hotel yield management using different reservation modes, International Journal of Contemporary Hospitality Management, 17, 2, 136–146, DOI: 10.1108/09596110510582332.
  29. Šimunić M., 2021, Hotel’s web site health audit and pages distribution by their status: an empirical research of five star hotels in the republic of Croatia, Tourism in Southern and Eastern Europe, 6, 739–756, DOI: 10.20867/tosee.06.49.
  30. Sparks B., Browning V., 2011, The impact of online reviews on hotel booking intentions and perception of trust, Tourism Management, 32, 6, 1310–1323, DOI: 10.1016/j.tourman.2010.12.011.
  31. Teng A., 2023, Hotel Reservation Management Information System Based on CRM, [In:] J.H. Abawajy, Z. Xu, M. Atiquzzaman, X. Zhang (Eds.), Tenth International Conference on Applications and Techniques in Cyber Intelligence (ICATCI 2022). ICATCI 2022. Lecture Notes on Data Engineering and Communications Technologies, 1, 170, Springer, Cham, DOI: 10.1007/978-3-031-29097-8.
  32. Wang Y., Li H., Li C., Zhang D., 2016, Factors affecting hotels’ adoption of mobile reservation systems: a technology-organization-environment framework, Tourism Management, 53, 163–172, DOI: 10.1016/j.tourman.2015.09.021.
  33. Wu M., 2018, Customers’ perceptions of service quality, using an online reservation system, and online reviews affecting intention to use the system to book a hotel room –doctoral dissertation –Iowa State University, Ames, Iowa, DOI: 10.31274/etd-180810-6120.
  34. Yang Y., Kim J., 2022, An exploration of the contingency influence on Chinese customers’ selection of online hotel reservation channels, Sage Open, 12, 3, DOI: 10.1177/21582440221120407.
  35. https://www.trevlix.com/ (accessed: 12.01.2024).
  36. https://vdb.czso.cz/huz/index.jsp (accessed: 15.01.2024).
  37. https://www.previo.cz/en/booking-engine (accessed: 17.01.2024).
  38. https://www.plazaro.com/en/about (accessed: 01.02.2024).
  39. https://www.bookolosystem.com/en/booking-engine (accessed: 18.01.2024).
DOI: https://doi.org/10.48128/pisg-2025-70.2-06 | Journal eISSN: 2543-7313 | Journal ISSN: 0208-4589
Language: Polish, English
Page range: 125 - 137
Submitted on: Nov 8, 2024
Accepted on: May 27, 2025
Published on: Jun 25, 2025
Published by: University of Warsaw
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year

© 2025 Radim Dolák, Patrik Kajzar, Pavlína Pellešová, published by University of Warsaw
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.