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Customer Satisfaction and Loyalty: A Study of Interrelationships and Effects in Nigerian Domestic Airline Industry Cover

Customer Satisfaction and Loyalty: A Study of Interrelationships and Effects in Nigerian Domestic Airline Industry

Oradea Journal of Business and Economics
Volume 2 (2017): Issue 1 (March 2017)
By:   
Open Access
|Mar 2017
Authors

Authors

Rahim A. Ganiyu

abdulrahimajao@yahoo.com

Department of Business Administration, University of Lagos, Lagos, Nigeria
DOI: https://doi.org/10.47535/1991ojbe013 | Journal eISSN: 2501-3599
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Language: English
Published on: Mar 23, 2017
Published by: University of Oradea Publishing House
In partnership with: Paradigm Publishing Services
Publication frequency: 2 issues per year
Keywords:
customer satisfaction,
loyalty,
loyalty programme,
service failure,
domestic air travel,
airline industry
Related subjects:
Business and economics,
Political economics,
Economic policy,
Business management,
Business management, other,
Management accounting, financial controlling, cost calculation, investment,
Finance

© 2017 Rahim A. Ganiyu, published by University of Oradea Publishing House
This work is licensed under the Creative Commons Attribution-NonCommercial 4.0 License.

Volume 2 (2017): Issue 1 (March 2017)
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