Assessment of Factors Causing Student Satisfaction upon Service Delivery in the Newish Universities in Sri Lanka

This study attempted to examine relationship between service quality dimensions and satisfaction among students in newish universities in Sri Lanka. Furthermore, this study also examined the critical factors in service quality dimensions that contribute most to the satisfaction of the students. This study was conducted among 260 Bachelor’s Degree students from three newly established universities using a set of questionnaire. The findings indicated that the majority of students are dissatisfied with the services provided by newly established universities. Further, the results indicated that all the five dimensions of service delivery were correlated with student satisfaction.