Effect of Work-Family Conflict on Job Performance: Moderating Effect of Social Support among Teleworkers

The pressing economic situation that has made the Sri Lankans work remotely or work from home is highlighted as a tremendous challenge for businesses. Thus, the current study's primary purpose is to explore whether work-family conflict; both work-interference family and family-interference work affects the job performance among the selected teleworkers of Finance companies, while they were forced to work from home. In addition, the role of social support in this dynamic remains underexplored, particularly in high-stress environments like finance. Thus, the study focuses on the moderating effect of social support gained from both supervisor and family support in examining the relationship. The research utilized a mixed research approach to meet the objectives of the current study, where 125 workers of finance companies in the Colombo region who worked from home provided data through structured questionnaires and interviews. The sample was extracted using stratified random sampling. The statistical methods for analyzing the data were hierarchical regression and thematic analysis. In this study, the authors examined work-interference family and family-interference work as being negatively correlated with job performance. Furthermore, the results indicated that the social support received from supervisors and family members moderated the effect of work-family conflict on job performance, where it showcased a tactic to lessen the teleworkers' work-family friction. This study fills in gaps in the literature and assists employers in addressing issues that WFC employees experience.