Mediating Effect of Job Satisfaction on the Relationship between Emotional Labour and Organizational Commitment among the Physiotherapists

Multiple studies on Emotional Labour (EL) among various medical staff segments have been conducted, but none have focused on physiotherapists. Consequently, this study aims to examine the connections between (EL) and Job Satisfaction (JS) among physiotherapists as well as the role of job satisfaction as a moderator in the relationship between emotional labour and Organisational Commitment (OC). A cross-sectional study involving 208 physiotherapists from Sri Lanka was designed. Regression analysis and the Sobel test were used to analyse the data. It was found that EL has a significant beneficial impact on the OC of physiotherapists. Moreover, the EL has a substantial and positive effect on JS. In addition, it was unearthed that JS plays a crucial role in transmitting the effects of EL to OC. Consequently, JS serves as a mediator in this relationship. In addition, the EL dimensions, deep acting, and surface acting all positively affect the OC. This study contributes to empirical findings on the EL of physiotherapists. Due to JS's role as a mediator, hospital administrators should consider the emotions of physiotherapists in order to enhance to being and job satisfaction. Numerous studies have been conducted on various segments of the medical staff, but none have centred on physiotherapists. This study confirms JS's role as a mediator in the relationship between EL and OC in the field of physiotherapy and encourages future research to concentrate more on EL. These findings contribute to the interdisciplinarity of physiotherapy research by incorporating psychological perspectives from emotion management research.