Management Accounting Practices: A Case of Total Quality Management (TQM) Strategies and Performance

This study aims to identify the emergence of Total Quality Management (TQM) and its implications on Management Accounting in a leading company in Sri Lanka. The reasons for implementing the TQM, benefits, its continuation, and management accounting implications were explored. For this purpose, employed a case study approach, and semi-structured interviews were conducted with employees of different hierarchical levels. The findings show that institutional factors and technical efficiencies influence the implementation of TQM. From the institutional perspective, the selected organization can enhance the performance via TQM implementation by identifying the reasons behind the TQM movement and gaining benefits due to the continuation of TQM as a well-developed and effective problemsolving tool. From the technical perspective, this study contributes to the existing literature on TQM and guides practicing managers to enhance their performance via effective implementation. Additionally, this contributes to the development of Management Accounting systems.