User Perception Towards the Library: A Study at the Library, University of Sri Jayewardenepura

The University of Sri Jayewardenepura (USJ) Library continues to improve its services and products amidst challenges such as a growing student population, diverse learning styles, a rapidly changing information environment, and evolving technology. Understanding user perception to these changes is essential. This study aimed to assess the perceptions of academics and students regarding the library's physical appearance, services, and staff. Data for the baseline survey (BS) were collected using a self-administered questionnaire. Purposive sampling technique was used. Five years later, focus group discussions (FG) were conducted to compare the findings. Approximately 10% of the BS sample size was used in the FG. Comparison of the two sets of results revealed no major differences. All attributes; physical appearance, services, collections, and staff were received over 50% ratings in the ‘Very Good’ and ‘Good’ categories in both instances, indicating overall positive perceptions. However, two exceptions were noted: washroom facilities (in 2020 BS) and photocopy services (in 2025 FG) received negative perception. In contrast, remote access to e-resources was viewed highly positively. Academics rated it at 99% in the BS and 97% in the FG, while students gave it 73% and 72%, respectively. The study highlights user perspectives on library services, facilities, and staff support, offering useful insights for enhancing the library’s role in the academic environment.