Effectiveness Of Mediation Strategy, Including Facilitation, In Resolving Inter-Group Conflicts Within Organizations: A Comprehensive Analysis Of Organizational Productivity

This research study investigates the effectiveness of mediation strategies, including facilitation, in resolving inter-group conflicts within organizations and their impact on productivity in the Sri Lankan apparel industry. The study employs qualitative research design, utilizing semi-structured interviews, Key Informant Interviews (KII), and focused group discussions (FGD) to capture diverse perspectives and experiences. The sampling strategy encompasses three organizational levels, including HR managers, supervisors, and grassroots-level employees from the apparel industry in the Western Province.
The data collection methods include semi-structured interviews with key stakeholders, particularly supervisors from identified sections, to explore the nuanced experiences, perspectives, and emotions surrounding inter-group conflicts within an organizational context. Key Informant Interviews (KII) are conducted with HR managers to extract comprehensive insights into organizational policies and existing mechanisms for conflict resolution. Focused group discussions tap into collective perspectives, experiences, and opinions concerning inter-group conflicts within the organization. Thematic analysis is applied to qualitative data, revealing patterns and insights from interviews, focus group discussions, and Key Information Interviews (KII). Organizational productivity reports and annual reports are scrutinized to objectively assess changes in productivity resulting from mediation and other conflict resolution strategies.
The literature review explores four crucial areas: organization structure, mediation, facilitation, and their impact on organizational productivity in resolving inter-group conflicts. The study highlights key findings and contributions to understanding mediation strategies in resolving inter-group conflicts. It underscores practical implications for organizational frameworks, providing recommendations for integrating mediation techniques proactively. The conclusion reflects on the broader significance of the study, addressing its limitations and proposing avenues for future research. Ultimately, the study reinforces the transformative potential of mediation in shaping harmonious organizational ecosystems and fostering enduring productivity.