Listening to the information needs of visually impaired users and implications for the libraries

The study is pursued with the purpose of understanding the information-seeking behaviour of visually impaired users in Kashmir division of Jammu and Kashmir (J&K) Union Territory (UT). The main objectives of the study were to know the use of the library and the perception of library among visually impaired users.  The data was collected through a schedule and was analysed using quantitative techniques. In total, 63 persons were identified as visually impaired, but only 58 responded to the schedule. In order to fulfil various information needs, the users are enquired about different sources consulted. The users have found many print and electronic sources in the libraries but, at the same time, suggested that there should be a facility for conversion of text from print to electronic format in the library. Furthermore, the users are using the various library services but the availability of few special facilities are not being reported by the users. Although, 74.1% of users are able to work with compurters, 70.7% suggested that more awareness programmes should be conducted by the libraries. Since this special group of users is often forgotten, it is important to know what they use and what they need.