Influence of Institutional Factors on the Employees’ Frustration in Public Sector and the Moderating Effect of Gender - A Study in Eastern Province of Sri Lanka

Workplace frustration can undermine the energy, enthusiasm, and performance of employees’ best talent. It affects the efficiency and the productivity of the work force of the public sector due to various institutional factors such as poor communication, resource constraint, unclear authority, poor promotion system and salary structure etc. This study focuses on the influence of institutional factors on workplace frustration and covers the moderating effect of gender. The data were collected through the questionnaire survey. The questionnaires were delivered for more than two hundred male and female employees working in central and provincial organizations in Eastern province. According to the results, the combined institutional factors have more than the moderate correlation with the frustration. At the same time each institutional factor also has individual correlation with employee’s frustration but the correlation varies from weak to good. Accordingly, the salary structure in the government sector has more influence to create frustration while the communication has weak correlation with frustration. Further, the results of t-test revealed that there is a significant difference between male and female employees in respect of frustration and the female employees have more frustration than males. However, as per the results of multiple regression analysis to check the moderation, the gender has no moderating effect on the relationship between institutional factors and frustration.in the public sector of Sri Lanka.