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Role of Customer Trust and Perceived Risk on Customer Intention to use Digitized Services in the Sri Lankan Telecommunication Industry Cover

Role of Customer Trust and Perceived Risk on Customer Intention to use Digitized Services in the Sri Lankan Telecommunication Industry

Sri Lanka Journal of Management Studies

Volume 2 (2020): Issue 1

By: G.D. Samarasinghe, N.C. Samarasiri and S. Mataraarachchige

Open Access

|Jul 2020

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DOI: https://doi.org/10.4038/sljms.v2i1.25 | Journal eISSN: 2792-1093

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Language: English

Page range: 1 - 16

Published on: Jul 1, 2020

Published by: Open University of Sri Lanka

In partnership with: Paradigm Publishing Services

Keywords:

Customer Trust,

Digital Customer Services,

Intention to Use,

Perceived Risk,

Telecommunication Industry

© 2020 G.D. Samarasinghe, N.C. Samarasiri, S. Mataraarachchige, published by Open University of Sri Lanka
This work is licensed under the Creative Commons License.

Volume 2 (2020): Issue 1

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