Assessment of the process of minor repairs of hospital structures by the maintenance unit in De Soysa Hospital for Women: A Case Study

De Soysa Hospital for Women (DMH) is one of the oldest hospitals in Sri Lanka situated in the heart of Colombo. It is a specialized hospital for maternity care. Many services in the hospital are still operating in the old buildings constructed almost 100 years ago. This has led to the frequent occurrence of minor repairs which cost a fair portion of the recurrent budget of the hospital. This case study focused on studying the process of minor repairs completed by the maintenance unit in DMH. The objective of the study was to identify the key issues in the current process and to establish a mechanism to audit the process carried out by the maintenance unit of the hospital. The problem was further analyzed using problem analysis techniques. Designating a subject clerk in the establishment branch, implementing a job card system, and preparing a standard operating procedure for the minor repair process were found to be workable solutions for the existing problems.