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Four Key Factors of Job Performance of Air Customer Service Personnel in An Airline in Sri Lanka Cover

Four Key Factors of Job Performance of Air Customer Service Personnel in An Airline in Sri Lanka

Sri Lankan Journal of Human Resource Management
Volume 12 (2022): Issue 1
By:  and    
Open Access
|Sep 2022
Authors

Authors

Sanjeewa Rathnayake

sanjeewa.rathnayake2010@gmail.com

Open University of Sri Lanka

H. H. D. N. P. Opatha

opatha@sjp.ac.lk

University of Sri Jayewardenepura
DOI: https://doi.org/10.4038/sljhrm.v12i1.5677 | Journal eISSN: 2579-2075
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Language: English
Page range: 1 - 15
Published on: Sep 2, 2022
Published by: Faculty of Management Studies and Commerce University of Sri Jayawardenepura
In partnership with: Paradigm Publishing Services
Keywords:
Agreeableness,
Airline,
Attitude about customers,
Cabin crew,
Competencies,
Job performance,
Pay-for-performance

© 2022 Sanjeewa Rathnayake, H. H. D. N. P. Opatha, published by Faculty of Management Studies and Commerce University of Sri Jayawardenepura
This work is licensed under the Creative Commons License.

Volume 12 (2022): Issue 1
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