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A study of service quality on customer satisfaction in motor traffic department in Trincomalee district Cover

A study of service quality on customer satisfaction in motor traffic department in Trincomalee district

Sri Lanka Journal of Development Administration
Volume 4 (2014): Issue 0
By:  and    
Open Access
|Jul 2014
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DOI: https://doi.org/10.4038/sljda.v4i0.7120 | Journal eISSN: 1391-8214
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Language: English
Page range: 147 - 159
Published on: Jul 2, 2014
Published by: Sri Lanka Institute of Development Administration
In partnership with: Paradigm Publishing Services
Keywords:
Service quality,
Customer satisfaction,
Customer Expectation

© 2014 Subathini Priyadharsan, Tharmini Ranjanan, published by Sri Lanka Institute of Development Administration
This work is licensed under the Creative Commons License.

Volume 4 (2014): Issue 0
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