The ‘Smile’ that Delivers the Brand: Organisational Dehumanisation Among Frontline Staff in the Hotel Sector – Evidence from Sri Lanka
DOI: https://doi.org/10.4038/sajth.v2i2.50 | Journal eISSN: 2756-911X
Language: English
Page range: 20 - 52
Published on: Dec 31, 2022
Published by: Faculty of Management Studies, Sabaragamuwa University of Sri Lanka
In partnership with: Paradigm Publishing Services
© 2022 S. D. K. Wanninayake, published by Faculty of Management Studies, Sabaragamuwa University of Sri Lanka
This work is licensed under the Creative Commons Attribution 4.0 License.