The Impact of Emotional Intelligence and Quality of Work- Life on Organizational Citizenship Behaviour

Organizational citizenship behaviour as an emerging concept concentrating on organizational effectiveness and success has gained intense attention from scholars since the last decade. Organizational citizenship behaviour plays a crucial role in the service sector, and profoundly in the banking sector. The quality of work-life and emotional intelligence as the cannons of Organizational citizenship behaviour act as the most influential factors in organizational effectiveness. However, the extant literature in this context is fragmented and limited. Therefore, the study overlooks the impact of emotional intelligence and quality of work-life on organizational citizenship behaviour. The study evaluated the perceptions of 150 employees who worked in state banks by employing a quantitative research design. A self-administered 5 point Lickert scale questionnaire designed to measure the variables. The gathered data were analyzed incorporating Partial Least Square – structural equation modelling through PLS path modelling and SPSS. The findings ascertained a significant relationship between the quality of work-life, emotional intelligence and organizational citizenship behaviour. Moreover, quality of work-life is determined as the most influential variable in establishing Organizational citizenship behaviour. Thus, the study recommends a regulatory and policy framework to encapsulate these elements into Organizational Citizenship Behaviour.