Impact of Total Quality Management on Operational Performance
Open Access
|Jun 2020Abstract
The study explores the impact of Total Quality Management (TQM) practices on operational performance using a sample of 279 in Sri Lankan large scaled manufacturing organizations. Two hypotheses were tested using structural equation modeling. The study showed that TQM practices have a positive impact on operational performance and all the six TQM indicators individually have positive impacts on operational performance. This study suggests that the large scaled manufacturing organizations in Sri Lanka will be able to increase the operational performance during their peak seasons by implementing TQM while facing the competitiveness in the market place.
DOI: https://doi.org/10.4038/pmr.v2i1.36 | Journal eISSN: 2673-1207
Language: English
Page range: 98 - 132
Published on: Jun 30, 2020
Published by: Faculty of Management, University of Peradeniya
In partnership with: Paradigm Publishing Services
Keywords:
© 2020 B. T. D. N. Senarath, G. C. I. Gunarathne, T. S. S. Fernando, published by Faculty of Management, University of Peradeniya
This work is licensed under the Creative Commons License.