Validating INDSERV (Industrial Service Quality) Scale in Business to Business Context: A Study Based on the Sri Lankan Hotel Sector
Open Access
|Jul 2016Authors
Nilakshi W.K. Galahitiyawe
Senior Lecturer of the Department of Decision Sciences, Faculty of Management Studies and Commerce, University of Sri Jayewardenepura
Ghazali Musa
Professor in Tourism and Head, Department of Strategy and Policy, Faculty of Business and Accountancy at the University of Malaya
DOI: https://doi.org/10.4038/nsbmjm.v1i1.7 | Journal eISSN: 2513-2202
Language: English
Page range: 119 - 132
Published on: Jul 28, 2016
Published by: National School of Business Management
In partnership with: Paradigm Publishing Services
Keywords:
© 2016 Nilakshi W.K. Galahitiyawe, Ghazali Musa, published by National School of Business Management
This work is licensed under the Creative Commons License.