Linking Digital Transformation Initiatives to Organisational Excellence through Customer Satisfaction: A Conceptual Framework in the Sri Lankan Telecom Sector
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DOI: https://doi.org/10.4038/kjms.v8i1.258 | Journal eISSN: 2579-2229
Language: English
Page range: 131 - 150
Published on: Jul 1, 2026
Published by: General Sir John Kotelawala Defence University
In partnership with: Paradigm Publishing Services
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© 2026 M. J. P. Kulatunge, published by General Sir John Kotelawala Defence University
This work is licensed under the Creative Commons Attribution 4.0 License.