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Examining the relationship between competitive capability and perceived service quality in university libraries Cover

Examining the relationship between competitive capability and perceived service quality in university libraries

Journal of the University Librarians Association of Sri Lanka
Volume 24 (2021): Issue 1
By: ,   and    
Open Access
|Apr 2021
Authors

Authors

J. J. G. Arachchige

jagathga@lib.ruh.ac.lk

University of Ruhuna

Diljit Singh

diljit.singh.dr@gmail.com

University of Malaya

W. A. Weerasooriya

sooria29@yahoo.com

University of Kelaniya
DOI: https://doi.org/10.4038/jula.v24i1.8042 | Journal eISSN: 2579-2253
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Language: English
Page range: 1 - 38
Published on: Apr 19, 2021
Published by: University Librarians Association of Sri Lanka
In partnership with: Paradigm Publishing Services
Keywords:
Competitive position,
Service quality,
Information marketing,
Competitive capabilities,
VRIO,
RBV theory,
Resource capabilities

© 2021 J. J. G. Arachchige, Diljit Singh, W. A. Weerasooriya, published by University Librarians Association of Sri Lanka
This work is licensed under the Creative Commons Attribution-ShareAlike 4.0 License.

Volume 24 (2021): Issue 1
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