Knowledge Management in Banking Industries: uses and opportunities

This paper reviews the prevailing literature on Knowledge Management in banking industries. The purpose of KM is to value to information resides in organizations resulting value addition to their tasks and ultimately to approach competitive advantage. Most common KM applications identified in the banking industries are risk management. Customer Relationship Management/Marketing (CRM), performance evaluation etc, Decision Support Systems (DSS), data where houses and data mining are rapidly growing techniques in this particular sector. However, most banks around the world do not use comprehensive knowledge management systems while other financial organizations in the same disciplines do.

Keywords: Knowledge Management, Ban king Industries, Information Management  

doi: 10.4038/jula.v12i0.329

Journal of the University Librarians Association of Sri Lanka (Vol. 12) 2008 p.68-84