User experience on the newly implemented Electronic Information Management System of the National STD/AIDS Control Programme

Introduction: Information is vital in managing the response to STI and HIV. An electronic Information Management System(EIMS) was introduced to National STD/AIDS Control Programme (NSACP) in early-2019 to streamline information management. A user experience study of EIMS was a timely need. Objective: This study aimed to describe the user experience of the EIMS at the NSACP clinics (Colombo Central clinic, Balapitiya and Kaluthara.)
Methods: EIMS-users were invited by emailing a self-administered questionnaire. Standard Online questionnaire on user experience was used covering a wide range of classical usability aspects (efficiency, perspicuity, dependability) and user experience aspects (originality, stimulation). The responses were rated from -3(horribly-bad) to +3(extremely-good). Mean scores were categorized as negative (<-0.8) positive (>+0.8) and neutral (-0.8-0.8). Users perspectives were gathered using openended questions.  Results: Out of 47 invitees, thirty-six responded (76%) to the questionnaire. The majority of the participants were postgraduate trainees or medical-officers (19). The majority (55.6%) had used EIMS for one to six months duration. Best performing aspect was Novelty (rating-1.86). The worstperforming was Dependability (0.56). However, all other aspects were rated above positively. Worst performing single item was system speed with a rating of 0.27.  EIMS scored above average in both hedonic (1.17) and pragmatic (0.99) qualities. The overall User experience score of the EIMs was positive (1.04)
Conclusion: EIMS has been received positively by the staff using it. The majority found it to be efficient and novel. However, the majority also highlighted the connectivity issues and slowness of the system and wished for a more stable system.