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The Impact of Digital Service Quality Dimensions on Customer Satisfaction and Customer Loyalty of Digital Banking in Sri Lanka Cover

The Impact of Digital Service Quality Dimensions on Customer Satisfaction and Customer Loyalty of Digital Banking in Sri Lanka

Open Access
|Dec 2023

Authors

U.G.C. Lakchan

chamindalakshan1994@gmail.com

Faculty of Management Studies, Open University

G.C. Samaraweera

chamindalakshan1994@gmail.com

Faculty of Agriculture, University of Ruhuna
Language: English
Page range: 41 - 64
Published on: Dec 31, 2023
Published by: Faculty of Graduate Studies (FGS), University of Kelaniya
In partnership with: Paradigm Publishing Services

© 2023 U.G.C. Lakchan, G.C. Samaraweera, published by Faculty of Graduate Studies (FGS), University of Kelaniya
This work is licensed under the Creative Commons Attribution-NonCommercial-ShareAlike 4.0 License.