Critical Thinking in Communication and Decision Making During Covid-19 Pandemic in Organizations

This research aims to identify some of the key challenges of critical thinking in communication and decision making of manager’s during covid-19 pandemic in organizations. In a climate of the globalization of the present-day economy, and, as a consequence, the covid-19 pandemic worldwide has forced employees to work from home remotely. In a current emergency state of the pandemic which has been predicted to be a endemic, critical thinking in decision making of the present organizations focusing on communication, and the consequence due to sudden implementation of remote working rapid technological changes (e.g., the using personal telecommunication to connect companies server, Zoom and etc.), The paper analyses some managers’ key obstacles to continuing to the organizations businesses, focusing on communication with employees and decision making. The authors further explore critical thinking, communication, decision making and emotional intelligence of managers. Employing a sample of 20 managers from essential services organization, the aim of this paper is to identify the importance of critical thinking in communication and decision making including understanding the level of emotional intelligence of managers. This paper suggests that managers should take time to evaluate the decision making and the first step in developing their critical thinking skills is to set aside the time to communicate and make decisions of daily choices. This research further suggests that the managers should be an active listener as well, especially during group discussion. Good critical thinkers employ emotional intelligence to draw reasonable conclusions from a range of information sources, knowledge and experience in determining what is useful. This research provides the opportunity to prepare and to improve critical thinking skills in communication and decision making.