Critical Success Factors in Post ERP Implementation

Enterprise Resource Planning (ERP) systems are popular as IT enabled tools which integrate different functional areas of businesses. ERP systems are implemented as total business solutions, which support major functionalities of businesses. Many studies have addressed on critical success factors (CSF) in ERP implementation, but with attention has been given for CSFs in post ERP implementation. This research is designed to identify the CSFs in post ERP implementation. Factors influencing on post HRP implementation planning and post implementation stages were identified through literature surveys and opinions of the industry experts. The Degree of influence of these factors for post implementation planning and correlation between the identified factors and ERP successes as were determined through a questionnaire distributed among the ERP user companies.