Skip to main content
Have a personal or library account? Click to login
Designing for Trust: Role and Benefits of Human-Centered Design in the Legal System Cover

Designing for Trust: Role and Benefits of Human-Centered Design in the Legal System

Open Access
|Dec 2021

Figures & Tables

Table 1

Common ways of working as guiding principles.

Common ways of working in design contextCommon ways of working in legal context
1) Human-driven: focus on people and the meaning of their individual and collective experiences, over process or technology.1) Process-driven: focus on legal frameworks and procedures, derived through legislation and directions.
2) Cocreation-driven: focus on cooperation and participation with curiosity for multiple truths, empowering multiple stakeholders.2) Competition-driven: focus on winning and dominating, ingrained in legal culture and adversarialism.
3) Transformation-driven: focus on purposeful and significant change that may question the boundaries of the system and the journey individuals experience.3) Risk-driven: focus on enabling change through law-reform, with incremental changes through case law or policy.
4) Experimentation-driven: focus on iterative learning by continuous questioning and testing of assumptions and solutions, until meaningful outcomes can be achieved.4) Doctrine-driven: focus on traditional culture of conservatism, predictability and certainty. Little tolerance for ambiguity with the assumption of finding ‘the right decision’.
5) Visualization-driven: focus on visually bringing meaning to problems and solutions, embedded in multimodal and multidirectional artefacts and narratives.5) Text-driven: focus on giving effect to legal frameworks through the written word. Complexity in rules and language are assumed to be acceptable.
6) System-driven: focus on the holistic, systemic nature of circumstances, to find interconnected solutions to the problems uncovered.6) Focus on decisions that are made pursuant to legal precedent, within bounds of time and resource constraints.
DOI: https://doi.org/10.36745/ijca.422 | Journal eISSN: 2156-7964
Language: English
Page range: 7 - 7
Published on: Dec 23, 2021
Published by: International Association for Court Administration
In partnership with: Paradigm Publishing Services

© 2021 Ingo Oswald Karpen, Melis Senova, published by International Association for Court Administration
This work is licensed under the Creative Commons Attribution 3.0 License.