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Analysis of Gap Measurement of Various Dimensions of SERVAQUAL Model in context to Indian Banks Cover

Analysis of Gap Measurement of Various Dimensions of SERVAQUAL Model in context to Indian Banks

Production Engineering Archives
Volume 22 (2019): Issue 22 (March 2019)
By: Jaydeep Dogney,  Payal Bhargava and  Arvind Kumar Shrimali  
Open Access
|May 2019

Authors

Jaydeep Dogney

j.dogney@gmail.com

Industrial Engineering and Management, Sri Aurobindo Institute of Technology, Indore (M.P)

Payal Bhargava

Department of Mechanical Engineering, Sri Aurobindo Institute of Technology, Indore (M.P)

Arvind Kumar Shrimali

Department of Mechanical Engineering, Chameli Devi Group of Institutions, Indore (M.P)
DOI: https://doi.org/10.30657/pea.2019.22.08 | Journal eISSN: 2353-7779 | Journal ISSN: 2353-5156
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Language: English
Page range: 41 - 44
Submitted on: Feb 10, 2019
|
Accepted on: Mar 20, 2019
|
Published on: May 13, 2019
Published by: Quality and Production Managers Association
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year
Keywords:
Service Quality,
Customer Satisfaction,
Benchmarking analysis
Related subjects:
Business and economics,
Business management,
Business management, other,
Engineering,
Mechanical engineering,
Production technology,
Process engineering and industrial engineering,
Materials sciences,
Materials sciences, other

© 2019 Jaydeep Dogney, Payal Bhargava, Arvind Kumar Shrimali, published by Quality and Production Managers Association
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

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